Privacy Policy — Mama's Thread

1. Information We Collect

When you shop with Mama's Thread, we collect the following information:

Name, phone number (WhatsApp), and email address.
Delivery address for order fulfillment.
Order details and payment confirmation status.
Baby's age (optional, to help with size recommendations).

2. How We Use Your Information

To process and fulfill your orders.
To send order confirmations and shipping updates via WhatsApp.
To provide customer support.
To send exclusive offers and promotions (only if you opted in).
To improve our products and services.

3. Payment Security

All payments are processed securely through Moyasar, a licensed Saudi payment gateway. We never store your card details. Moyasar is PCI DSS compliant and certified by the Saudi Central Bank (SAMA).

4. Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

Shipping carriers to deliver your order.
Moyasar (payment processor) for payment handling.
When required by law.

5. Your Rights

Request access to the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing messages at any time via WhatsApp.

To exercise any of these rights, contact us: WhatsApp: +966 582 070 879

6. Cookies

Our website uses localStorage (browser storage) to remember your cart and language preference. No tracking cookies are used. We do not use analytics tools that collect personal data.

7. Contact

For any privacy-related questions, reach us on WhatsApp: +966 582 070 879

Or email: hello@mamasthread.com