Frequently Asked Questions
Everything you need to know
What age range are your clothes for?
All our products are designed for babies aged 0 to 12 months. Check our size guide on the Shop page for specific measurements.
Do you ship internationally?
Yes! We ship across Saudi Arabia with fast delivery, and internationally to most countries. Shipping fees vary by location — contact us on WhatsApp for a quote.
Are your fabrics safe for sensitive skin?
Absolutely. We only use baby-safe, hypoallergenic, and non-toxic materials. Read more about our fabrics on the Our Fabrics page.
How can I place an order?
You can order directly from our Zid store (link in the Shop page) or message us on WhatsApp for a personalized experience and assistance.
What is your return policy?
We offer a 30-day return policy for unworn items in original packaging. Contact us on WhatsApp to start a return and we'll guide you through the process.
Can I customize or gift wrap an order?
Yes! We offer gift wrapping for a small additional fee. Let us know your preferences when placing your order via WhatsApp — we love making gifts special.
How do I leave a review?
We'd love your feedback! Click the '⭐ Leave a Review' button on our website, or share your experience on our Instagram @mamasthread.sa — your kind words mean the world to us.